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If you’re in immediate danger, please call 000.

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Contact Us

In an emergency, please contact 000 immediately.

Address:
‍418A Shakespeare St, Mackay, Queensland 4740
‍
‍Service Hours: 8:30am-4:30pm Monday – Friday
‍Phone: 07 4953 1788
‍Email: admin@dvrs.org.au*

*For general enquiries, please email us using the address listed above.

In an emergency:

Triple Zero (000)‍

Safety plan:

Please refer to your safety plan, if you have one

After-hours domestic violence support:

DV Connect 24/7 Helpline (1800 811 811) 

DV Connect Men’s Helpline:

1800 600 636

Children and youth support:

Kids Helpline (1800 551 800)

Crisis support:

Lifeline (13 11 14)

Connect with one of our team members

Please note: our services are open Monday – Friday 8:30am – 4:30pm. If it is an emergency, please call 000.

Your first appointment will be with one of our Client Care Coordinators, who will ask about your situation, identify your safety needs, and discuss informed consent.

Please select all the safe ways we can contact you. If none are safe, we encourage you to call us directly or visit the service in person.

Would you like to book an appointment?

You’ll hear from us shortly to confirm your appointment details.

PLEASE NOTE: We are open Monday to Friday, 8:30am – 4:30pm.

If it is an emergency, call 000.
For crisis support, contact Lifeline 13 11 14
For after-hours support, contact 1800 811 811 — available 24 hours, 7 days a week.

Something went wrong while submitting the form. If this happens again, please call our team on 07 4953 1788.
Open hours

Monday – Friday 8:30am – 4:30pm

Emergency contacts
After Hours Support
Further information

If you are needing domestic violence help or advice, please contact our team to book a free appointment.

If you are another organisation making a referral, please complete our referral form and email it to intake@dvrs.org.au.

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Mackay Women’s Service acknowledges the Traditional Custodians of the lands on which we live and work, and recognises the continuing connection to lands, waters and communities. We pay our respects to Elders past, present and emerging.

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We acknowledge, celebrate, and stand alongside LGBTQIA+ communities. We are committed to fostering a safe, respectful, and inclusive environment.

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